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Privacy Policy

Last updated: September 2026

Simply Collectable Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you use the Simply Collectable website, place an order, contact us or otherwise interact with our services, how we use that information and your rights in relation to it.

1. Who We Are

This website is operated by Simply Collectable Ltd.

Business address:
6 Suna Path
Shotts
ML7 5HG
United Kingdom

Email: sales@simplycollectable.co.uk

For the purposes of applicable data protection legislation, Simply Collectable Ltd is responsible for the personal information we collect and use in connection with our website and services.

2. Information We Collect

Depending on how you use our website, we may collect information including:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Details of products you order
  • Order and transaction information
  • Information you provide when contacting us
  • Information relating to returns, refunds or customer service enquiries
  • Information required to maintain the security of our website

We only ask for information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Collect Your Information

We may collect information when you:

  • Create or use a customer account
  • Place an order through our website
  • Contact us by email
  • Submit information through our website
  • Sign up to our mailing list
  • Request assistance with an order
  • Return an item or request a refund
  • Browse or use our website, including through cookies and similar technologies

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Arrange delivery of purchases
  • Process payments and refunds
  • Send order confirmations and important order updates
  • Respond to enquiries and customer service requests
  • Process returns and deal with faulty or misdescribed goods
  • Maintain customer records
  • Maintain the security and functionality of our website
  • Prevent and investigate fraud or other unlawful activity
  • Meet our legal and accounting obligations
  • Improve our website, products and services

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless we are required or permitted to do so by law.

5. Our Lawful Bases for Processing

We process personal information using the lawful bases available under applicable data protection law.

Depending on the circumstances, these may include:

Contract – where processing is necessary to process and fulfil an order or provide a service you have requested.

Legal obligation – where we need to process information to comply with legal, accounting or regulatory requirements.

Legitimate interests – where processing is reasonably necessary for purposes such as operating and improving our business, maintaining website security, preventing fraud and responding to enquiries, provided that these interests do not override your rights.

Consent – where we ask for your consent, for example for certain forms of marketing or non-essential cookies. Where processing is based on consent, you can withdraw that consent.

6. Payment Information

Payments made through our website are processed using WooPayments.

Payment card information is handled through the secure payment processing environment provided by WooPayments and its payment-processing partners. Full payment card details are not stored on our WordPress website.

WooPayments is built in partnership with Stripe and uses secure payment infrastructure for processing transactions.

We may retain information relating to your transaction, such as the order amount, payment status and payment reference, for order administration, accounting and legal purposes.

7. Who We Share Information With

We do not sell or rent your personal information.

We may share information where reasonably necessary with trusted service providers that help us operate our business, including providers involved in:

  • Website hosting and technical services
  • WooCommerce website functionality
  • Payment processing
  • Order delivery and fulfilment
  • Website security
  • Accounting and legal compliance
  • Email and communication services

We only share information that is reasonably necessary for the relevant purpose.

Where third-party services process personal information on our behalf, we expect appropriate safeguards to be in place.

8. WooCommerce and Website Cookies

Our website uses cookies and similar technologies to provide essential website and shopping functionality.

For example, WooCommerce uses cookies to help operate the shopping cart, maintain customer sessions and support other functions of an online store.

Some payment-related services may also use cookies or similar technologies where required to process payments or maintain security.

You can control cookies through your browser settings. Where applicable, we will seek consent before using non-essential cookies.

Disabling certain cookies may affect the functionality of parts of the website, including shopping and checkout features.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and accounting records, resolving disputes and complying with legal obligations.

The precise retention period depends on the type of information and the reason we need to retain it.

WooCommerce provides settings that allow store owners to determine how personal data is retained or anonymised, subject to applicable legal requirements.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to request access to your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information
  • The right to request restriction of processing
  • The right to object to certain processing
  • The right to data portability where applicable
  • The right to withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exemptions.

If you would like to exercise a data protection right, please contact us using the details below.

12. Marketing Communications

We will only send marketing communications where we have a lawful basis to do so.

Where consent is required, we will ask for your consent before sending marketing communications.

If you sign up to our mailing list using the form on our website, we collect your email address and a record of your consent. We use this only to send you news about new stock, one-off finds and occasional offers from Simply Collectable.

We keep your email address on our mailing list until you unsubscribe or ask us to remove it. You can do this at any time by contacting us using the details below, and we will never sell your email address to third parties.

You can unsubscribe from marketing communications at any time.

13. Third-Party Websites

Our website may contain links to third-party websites, including external websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend checking the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will always be published on this page.

Last updated: September 2026

15. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

Simply Collectable Ltd
6 Suna Path
Shotts
ML7 5HG
United Kingdom

Email: sales@simplycollectable.co.uk

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent data protection regulator.